The Zippo European Repair Clinic handles all repairs sent in by owners of a Zippo product (lighters, candle lighters, hand warmers).
Unfortunately, we are currently behind with our repair service due to sick-leave, so a repair can take about 8-9 weeks instead of the 4 weeks Zippo is used to. We ask for your understanding and will do everything in our power to process the pending requests as quickly as possible. Once repaired, your product will automatically be sent back to you.
We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!
Instructions & Warranty (select your language and product)
Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.
*Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.
Send your package to the Zippo Repair Clinic with a tracking number and insurance:
Zippo European Repair Clinic
Groendahlscher Weg 87
46446 Emmerich am Rhein